Emergency situations

In a crisis situation, there is no time for complicated thinking or long hesitation. The following ten rules summarize the basic principles that will help you react quickly and correctly, protect yourself and others, and minimize risks. Remember – simple steps can save lives.

• Call for help (call 158) – as soon as possible! do not stay in the situation alone.
• If you think it is a serious attack or other event, act immediately and do not check the situation for long.
• If you receive a warning from the police or security with a recommendation to evacuate, react immediately.
• Allow for time. If the situation demands it, be prepared to take extreme and creative measures.
• The same rule applies to every security event: you must get people out of the way of the problem.
• To protect yourself from an explosion, remember: "a wall is good, glass is bad".
• Do not overcomplicate, do not fantasize about other possible pitfalls – it will only paralyze you. React to what you see 100 %!
• The place to evacuate to must be safer than the place to evacuate from. Answer the question: is it safer inside or outside?
• Communicate, speak up, say what you are doing.
• Whenever you evacuate, you must get evacuees at least out of sight of the problem.

Proper and clear communication is crucial in an emergency. It can affect the speed of response, the safety of people on site, and how the situation is perceived by the public. Therefore, follow these guidelines when communicating with the integrated rescue system and the media.

Instructions for communicating with the Emergency services

1. Introduce yourself by your full name.
2. State your organizational assignment.
3. State where you are calling from.
4. Describe what has happened.
5. Describe what the situation is now.
6. State if there are injuries at the scene.
7. State what you need.
8. Do not hang up first, wait for instructions to hang up.
9. Do not make phone calls from your phone in the next few minutes so that you can be reached.

Guidelines for communicating with the media and the public

Refer the media to a spokesperson who will answer their questions.